In order to provide maximum return on your investment, Virtuo Solutions puts its commitment to exceptional customer support behind every product we offer. That way, you and your organization can focus on your specialty — and we’ll focus on our products and services and how they can best serve you.
Virtuo Solutions prides itself on meeting your long-term needs. In order to do so, we guide and nourish longer-term customer partnerships. That means that throughout our relationship, we will continue to add value to our products and services — and you can expect our cooperative partnership to evolve as your business does.
Virtuo Solutions customer service goals Our customer service goals are simple:
Exceed our customers’ expectations in the delivery of services
Empower our customers with a personalized product knowledge transfer strategy
Value and use customer feedback in the design and implementation of our service offerings
Our goals are not taken lightly. Virtuo Solutions has developed a comprehensive support structure that includes an expert Support Team to keep your systems operating at peak performance.
Multi-faceted customer support
The Virtuo Solutions Support Team is committed to our customer support goals and consists of a wide-range of experts with diverse and respected backgrounds. Through an annual maintenance fee, they act as an extension of your business and keep it operating at peak performance.
Toll-free support line. Toll-free access to expertise at our support centers.
Remote access. Allows a member of our support team to view information as it appears at the client site and for software installation.
Software defect correction. Includes all defect corrections made to the base product when it does not adhere to Virtuo product documentation.
Automated call management system. Using advanced software, every support call is reported, tracked and resolved using one central system.
Base enhancements. Includes additions or extensions of software functionality and features released on a scheduled basis.
Support statements. Summarizes activities reported to the Virtuo support center.
Customer communications. Product updates (such as release announcements and alerts) and general processing information based on legislated considerations and changes.
User groups. We facilitate product-oriented user group meetings and annual conference.
